Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us in their original packaging provided. UNUSED & UNOPENED. We do NOT accept returns on used or opened children's safety items as we cannot guarantee that these items have not been involved in an accident.
If you wish to return the item do not open any internal packaging as this voids the return.
You have 14 days from receipt of order to request your returns number. We will then issue you with instructions for returns specific to your item. Please do NOT send items back without requesting a returns number first. Failure to do so can result in your returns delivery being rejected or lost. We will not be liable for any returns lost or misplaced that have not followed our process and returns guideline. If you wish to return your item given it has not been used or unopened any original delivery cost will be deducted from your original purchase order amount (UK mainland cost charged at £25). For all other countries or regions contact info@bebylux.com for a specific returns rate.
If you wish to return your item please email :
info@bebylux.com quoting your order number and reason for return.
Before your order leaves our warehouse, it is fully checked and controlled by our quality control team. It is your duty to reject any item that comes delivered with damaged packaging and inspect the goods prior to signing receipt of the good with the delivering courier company. By signing you agree that the goods were delivered to you undamaged and intact.
If your item is faulty due to a manufacturing fault, we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team :
info@bebylux.com
