Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us in their original packaging provided.
You have 14 days from receipt of order to request your returns number. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number.
The item(s) should be returned unused and in perfect condition, with all BEBYLUX tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer (Customer will be responsible to arrange collection of item/s themselves in this instance).
Before your order leaves our warehouse, it is fully checked and controlled by our quality control team. If you receive an item which is damaged, please contact Customer Care on the day you take receipt of your order by emailing info@bebylux.com.
Where provided, any packaging such as authenticity cards, dust bags and leather tags should be included in your return.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.
