We aim to deliver all orders within 5 working days. However, some handmade items are made to order and delivered within 8-12 weeks
Yes, we ship all over the world. We subsidise the international shipping cost - we want our customers all over the world to be able to enjoy our amazing products.
UK Mainland : 3-5 Working Days
International Orders : 7-14 Working Days
Delivery details will be provided in your confirmation email as soon as your order has been processed and dispatched.
We use all major carriers including DHL, UPS, TNT, DPD and local courier trusted partners. Within UK Mainland tracking updates are provided by SMS Text Message / Email. Tracking updates for International orders are provided by email.
All BEBYLUX Seats are designed to be universally compatible.
// THE ONÉ by BEBYLUX can be secured rear ward facing:
- BELT FIXED : From Newborn to 9kg
- ISOFIX Secure : From Newborn to 13kg iSize safe.
// ICON by BEBYLUX + BEBYLUX ADVANCE can be secured forward facing:
- ISOFIX Secure : integrated isofix base ( no additional items needed )
- BELT FIXED : suitable for isofix + non isofix cars
- TOP TETHER : anchor the car seat to the top tether point in your car. Please refer to your car's owner manual to locate the top tether points in your car.
THE ONÉ by BEBYLUX is compatible + safety tested with all major pram brands. These include:
We have created many bespoke items for our extended list of VIP cliental. Please contact email@example.com for any bespoke customisation queries. Please note all bespoke orders are non-refundable.
All BEBYLUX products come with a comprehensive warranty.
* THE ONE by BEBYLUX : Lifetime warranty (15 months)
* ALEXA Group123 : 1 year warranty (Lifetime warranty upgrade available for an additional £150 - please email firstname.lastname@example.org to apply this).
* BEBYLUX Advance Group 2+3 : ALEXA Group123 : 1 year warranty (Lifetime warranty upgrade available for an additional £150 - please email email@example.com to apply this).
BEBYLUX products are produced to the highest of standards. Should any item fail we will endeavour to replace it or fix the problem immediately. All items must be used as outlined by the care guide and instructions manual. BEBYLUX will not cover any items that have been damaged as a result of wear and tear or improper use of the product.
Please refer to the Terms & Conditions of sale for more information.
If you are having an issue with your product please email firstname.lastname@example.org - we aim to answer any queries within 24 hours.
Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us in their original packaging provided. UNUSED & UNOPENED. We do NOT accept returns on used or opened children's safety items as we cannot guarantee that these items have not been involved in an accident.
If you wish to return the item do not open any internal packaging as this voids the return.
You have 14 days from receipt of order to request your returns number. We will then issue you with instructions for returns specific to your item. Please do NOT send items back without requesting a returns number first. Failure to do so can result in your returns delivery being rejected or lost. We will not be liable for any returns lost or misplaced that have not followed our process and returns guideline. If you wish to return your item given it has not been used or unopened any original delivery cost will be deducted from your original purchase order amount (UK mainland cost charged at £25). For all other countries or regions contact email@example.com for a specific returns rate.
If you wish to return your item please email :
firstname.lastname@example.org quoting your order number and reason for return.
Before your order leaves our warehouse, it is fully checked and controlled by our quality control team. It is your duty to reject any item that comes delivered with damaged packaging and inspect the goods prior to signing receipt of the good with the delivering courier company. By signing you agree that the goods were delivered to you undamaged and intact.
If your item is faulty due to a manufacturing fault, we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team :
All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact Customer Care on email@example.com